Questions, answered.

Lumineris Scientific maintains a quality-focused sourcing and verification process. Materials are obtained through established supply channels and evaluated using independent analytical testing. Testing documentation for applicable batches is made available through our product pages and COA Library.

Applicable batches undergo independent third-party analytical testing to verify key specifications such as identity, purity, and material quantity. Depending on the material and testing requirements, analytical methods may include HPLC/UPLC, LC-MS, or other appropriate methodologies.

COAs provide analytical information specific to the tested batch, which may include identity, purity, quantity or mass, testing methodology, and the issuing laboratory. Batch identifiers allow customers to reference the corresponding analytical documentation available through our COA Library.

All Lumineris Scientific orders are shipped via FedEx 2Day® at a flat shipping rate. Orders addressed to a P.O. Box are shipped via USPS Priority Mail® at the same shipping rate.

Orders are processed promptly during normal business days. Tracking information is provided once your order has been prepared for shipment and a shipping label has been generated. Transit times begin once the carrier receives the package and may be affected by carrier schedules, holidays, or service disruptions.

Yes. Because FedEx does not deliver to standard P.O. Boxes, these orders are shipped via USPS Priority Mail® at the same rate as FedEx 2Day®. If you place an order using a P.O. Box address, please contact us immediately after placing your order so we can arrange shipment through USPS.

At this time, Lumineris Scientific ships within the United States only. International shipping is not currently available.

Lumineris Scientific accepts major credit and debit cards, along with other secure payment options that may be available at checkout. Current payment methods are displayed during the checkout process.

Yes. An account is required to place an order with Lumineris Scientific. Account registration provides access to order history and account information and includes confirmation that the purchaser meets our age and research-use requirements.

Purchasers must be at least 21 years of age and agree to our research-use requirements. All materials offered by Lumineris Scientific are supplied strictly for laboratory research purposes only and are not intended for human or animal use.

If your order arrives damaged, incorrect, or incomplete, please contact us immediately upon receipt so our team can review the issue and assist with an appropriate resolution.

If you experience a shipping or delivery issue, please notify us as soon as possible. We can review the status of your shipment, assist with carrier-related concerns, and help determine the appropriate next steps.

For eligibility requirements, timeframes, and complete terms regarding refunds, replacements, returns, and other order resolutions, please review our Refunds & Returns Page.

Please contact Lumineris Scientific through our Contact page or by email. For questions regarding an existing order, include your order number so our team can assist you as efficiently as possible.