Shipping & Delivery
All Lumineris Scientific orders are shipped via FedEx 2Day® at a flat rate of $15 within the United States. At this time, Lumineris Scientific ships within the United States only — international shipping is not currently available.
Shipping is free on orders over $200. The free shipping threshold is measured against your order total after any coupon or promotional discount is applied.
Orders are processed promptly during normal business days. Tracking information is provided once your order has been prepared for shipment and a shipping label has been generated. Transit times begin once the carrier receives the package and may be affected by carrier schedules, holidays, or service disruptions.
All orders are fulfilled and shipped from the Dallas–Fort Worth, Texas metropolitan area.
P.O. Box Deliveries
Yes, we ship to P.O. Boxes. Because FedEx does not deliver to standard P.O. Boxes, these orders are shipped via USPS Priority Mail® at the same $15 rate as FedEx 2Day®, and they qualify for free shipping over $200 on the same terms.
If you place an order using a P.O. Box address, please contact us immediately after placing your order at support@lumineris.co so we can arrange shipment through USPS.
Ordering
Orders may be placed online 24 hours a day, 7 days a week through our secure website.
An account is required to place an order with Lumineris Scientific. Account registration provides access to order history and account information, and includes confirmation that the purchaser meets our age and research-use requirements.
Once your order has been submitted, payment has been received, and the order has been approved for processing, it will be carefully prepared and shipped. A shipping confirmation with tracking information will be emailed once your order has been dispatched.
Payment & Pricing
Lumineris Scientific currently accepts ACH bank transfer and Zelle. Current payment methods are always displayed during the checkout process.
ACH bank transfer is handled through our secure banking partner. During checkout you are directed to your own bank to sign in and approve the payment — your banking credentials remain with your bank and are never shared with Lumineris Scientific.
Zelle payments are sent from your own banking app to the address shown at checkout. Please include your order number with the payment so we can match it to your order. Orders paid by Zelle are prepared for shipment once payment has been received.
Product pricing is displayed on each product page and is subject to change without notice. Promotional discounts, when offered, are subject to their respective terms and conditions and cannot be combined unless expressly stated.
Privacy & Security
Your privacy is important to us. Lumineris Scientific uses industry-standard security measures, including 256-bit SSL encryption, to protect your personal information during checkout.
Information collected during the ordering process is used solely for order processing, fulfillment, customer support, and legal compliance. We do not sell or share your personal information with third parties except as necessary to fulfill your order or as required by law.
Returns
Please refer to our Refunds & Returns Policy for complete information regarding returns, exchanges, and refund eligibility.
Customer Support
We are committed to providing responsive, knowledgeable customer service.
If you have questions regarding an order, product information, or analytical documentation, please contact us at support@lumineris.co. Most inquiries receive a response within one business day.
